Phone: +359 88 7777 681 hello(at)mammabox.eu

Terms And Privacy & Cookies Policy

Application and Account Details
If you use this publication and create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use mammabox.eu only with involvement of a parent or guardian. Mamma Box is committed to respecting your privacy. We reserve the right to contact you for market research purposes.

Delivery
Delivery on all our Petite boxes is charged as per courier prices and will be dispatched within 5 working days, subject to the availability of the products you have ordered. Delivery to courier’s office on all our Original boxes is free of charge. The price of our prepaid subscriptions, with the chosen method of payment Cash on Delivery, is payable upon receipt of the first box. In each delivery during the subscription period, the customer pays a delivery charge upon receipt. Please allow extra days for local holidays, weekends and sale time. Mamma Box reserves the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance.

Returns
You can return any unpacked and new box within 7 days of receipt for a full refund (provided the items are in a new and unused condition). You can return your order in case of defective box, if the box you received is not the box you ordered. Claims for damaged during transportation box will be considered only on the basis of complaint protocol prepared in the presence of the courier. We do NOT accept returns on individual items.

The order should be returned to:

Mamma Box OOD, Bulgaria, 1616 Sofia, 16 Radetski str., fl. 4, ap. 12

  • The payment will be refunded as the User provide his/ her bank account details.
  • Courier service must be paid by the sender and will not be refunded by Mamma Box
  • Mamma Box does not accept returns via Bulgarian Posting Service
  • Any returned to Mamma Box and damaged during transportation orders will be returned to the sender and will not be refunded by Mamma Box.

As we receive your returned order we will refund your payment within 14 days.
If your box does not arrive, please notify us at hello@mammabox.eu within 14 days of receiving your shipping confirmation email. If you do not do so in that time, you will not be eligible for receive a new box. If an item in your box is missing or damaged please contact us.

The Subscription Contract Between You And Us
Mamma Box offers various subscription types: including monthly subscriptions (“Monthly Subscriptions”); and prepaid 3- or 6-month subscriptions (“Prepaid Subscriptions”).

  • Monthly Subs – provides the customer with access to 1 Mamma Box every month without any additional order.
  • Prepaid Subs – for 3 or 6 months and provides the client with access to 1 Mamma Box every month within the selected period without additional order.

Must be paid by bank transfer or by cash on delivery. For subscription with prepayment the client pays the subscription upon receipt of the first box.

For all our Petite boxes: at each delivery during the subscription period, the customer pays a delivery charge upon receipt.

To cancel a Monthly Subscription, please contact us by 1st of each month at hello@mammabox.eu. By purchasing a Prepaid Subscription, you agree and acknowledge that your subscription has an initial pre-payment feature for one full subscription term. The subscription will not be renewed after the then-current term expires. You cannot cancel a Prepaid Subscription and the pre-paid fee is non-refundable. We reserve the right to revoke your subscription at any time as a result of a violation of these T&C’s or the Privacy Policy.

Complaints
If you do have a complaint please email us to info@mammabox.eu. Mamma Box welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

Prices
Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. All prices shown are cash prices in Levs (BGN). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account.

Availability
All orders for products are subject to availability. In the event of supply difficulties we reserve the right to reject orders and the User will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Mamma Box Information

Mamma Box OOD
Registred Office: Bulgaria, 1616 Sofia, 16 Radetski str.
VAT: 204631520
Email: info@mammabox.eu

7 June 2017

Products
Mamma Box makes NO warranty that:

  • the service, products, boxes or any information therein will meet your requirements
  • the quality of any products, boxes, services, articles, information, or other material purchased or obtained by you through the service will meet your expectations

Gift Certificates, Voucher PINs With Money Or A Percentage Off At Mamma Box OOD

  • The offer is valid for 12 months.
  • The offer can only be activated once the voucher PIN has been registered at Mamma Box. A voucher PIN can only be registered once.
  • If the order is returned, the value of the offer is non refundable.
  • The voucher PIN cannot be exchanged for cash. No change or refund will be given.
  • Mamma Box cannot accept responsibility for the loss of your voucher PIN. It will not be replaced or its value refunded if this happens.

Mamma Box reserves the right to amend these terms and conditions and/or discontinue the offer at any time.

Intellectual Property
All texts, graphics, trademarks, logos, product names, video interfaces, visual interfaces, photographs and source code, including but not limited to the operation, appearance and perception of the content of the site, are the property of the respective owners and are protected by trade laws, copyright laws, patents and trademarks, and by various other intellectual property rights and competition laws. It is forbidden to use or reproduce material from the site, copy, transfer, distribute, use for any purpose other than making an order to the Merchant. Information, photos and all other materials related to the goods offered may be used by end-users only for personal purposes. Mamma Box reserves the right to change these terms and / or to discontinue the provision of this service.

Law
These Terms and Conditions will be governed by and interpreted in accordance with Bulgarian Law.


The purpose of this Privacy Policy is to describe how Mamma Box OOD (“Mamma Box,” “us,” “we,” or “our”) collects, uses and shares information about you through our online interface (e.g., website) owned and controlled by us, including www.mammabox.eu (collectively referred to herein as the “Site”). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us at info@mammabox.eu. Your use of our Site is also governed by our Terms of Use.This privacy policy applies to the Site and all products and services offered by Mamma Box OOD.

What Information this Privacy Policy Covers
This Privacy Policy covers information we collect from you through our Site. Some of our Site’s functionality can be used without revealing any Personally Identifiable Information, though for features related to our services, Personally Identifiable Information is required. In order to access certain features and benefits on our Site, you may need to submit, or we may collect, “Personally Identifiable Information” (i.e., information that can be used to identify you). Personally Identifiable Information can include information such as your name and email address, among other things. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to Mamma Box. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.

What You Agree to by Using Our Site
Please understand that by submitting any Personally Identifiable Information to us, you consent and agree that we may collect, use and disclose such Personally Identifiable Information in accordance with this Privacy Policy and our Terms of Use, and as permitted or required by law. If you do not agree with these terms, please do not provide any Personally Identifiable Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personally Identifiable Information, we may not be able to provide you with the services that can be offered on our Site. Consent can be withdrawn at any time from here. Please note that we may also rely on legitimate interests or fulfilment of a contract to continue processing your data.

What Information We Collect
We gather two types of information about users through the Site:

Information relating to your use of our Site. When users come to our Site, we may track, collect and aggregate information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited, and which hyperlinks were “clicked.” We also collect information from the URLs from which you linked to our Site. Collecting such information may involve logging the IP address, operating system and browser software used by each user of the Site. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.

We also use (or may use) cookies and web beacons when you visit our Site. For more information on our use of cookies and web beacons, please refer to our Cookie Policy.

Personally Identifiable Information provided directly by you or via third parties. We collect Personally Identifiable Information that you provide to us when you register for an account, update or change information for your account, purchase products or services, complete a survey, sign-up for email updates or participate in our public forums, send us email messages, and/or subscribe to our services on our Site. We may use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific service, send you updates about subscription offered by Mamma Box or other Mamma Box events, and send you email messages about Site maintenance or updates.

Account Registration. If you register for an account on our Site, you may be required to provide us with Personally Identifiable Information such as your name and email address.

Updates. Mamma Box may offer you the ability to receive updates either via email or by posting on portions of the Site only accessible to registered users. In order to subscribe to these services, you may be required to provide us with Personally Identifiable Information such as your name and email address.

Forums. Mamma Box may offer public forums from time to time (the “Forums”) where you can share comments and thoughts. In order to participate in the Forums, you may be required to register with us and/or provide us with Personally Identifiable Information such as your name and email address. Please keep in mind that information you post or make available in Forums will be publicly available. You should not post any Personally Identifiable Information or other information of a personal or sensitive nature, whether relating to you or another person, on a Forum.

Mamma Box Subscription Packages. Mamma Box offers users the opportunity to subscribe through the Site. If you desire to subscribe to our services, you will be asked to provide us with certain information necessary to make available these services and features on our Site. This information may include, among other things, your name and email address.

Communications with Mamma Box. We may receive Personally Identifiable Information when you send us an email message or otherwise contact us.

Third Party Sites. We may receive Personally Identifiable Information when you access or log-in to a third party site, e.g., Facebook, from our Sites. This may include the text and/or images of your Personally Identifiable Information available from the third party site.

Surveys. We may receive Personally Identifiable Information when you provide information in response to a survey operated by us. This may include details about your education history, your employment etc.

Partner sites. Partner sites providing Mamma Box services related tools or products to Mamma Box users may collect non-financial individual level user data regarding the individual’s use of that partner site while engaged with such Mamma Box related services, and the partner sites may share that data with Mamma Box for the purpose of improving Mamma Box’s services, the partner site’s services, and the individual’s education experience. This data includes information such as the amount of time spent on the partner site and pages viewed.

How We Use the Information
Information relating to your use of our Site. We use information relating to your use of the Site to build higher quality, more useful services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our Site. We may also use this information to ensure the security of our services and the Site.

Personally Identifiable Information provided directly by you or via third parties. Except as set forth in this Privacy Policy or as specifically agreed to by you, Mamma Box will not disclose any of your Personally Identifiable Information. In addition to the other uses set forth in this Privacy Policy, we may disclose and otherwise use Personally Identifiable Information as described below.

Providing the Site and our services. We use Personally Identifiable Information which you provide to us in order to allow you to access and use the Site and in order to provide any information, products or services that you request from us.

Updates. We use Personally Identifiable Information collected when you sign-up for our various email or update services to send you the messages in connection with the Site or a subscription. We may also archive this information and/or use it for future communications with you, where we are legally entitled to do so.

Forums. You should not post any Personally Identifiable Information or other information of a personal or sensitive nature, whether relating to you or another person, within a Forum post. If you choose to post Personally Identifiable Information, such Personally Identifiable Information may be collected during your use of the Forums. We may publish this information via extensions of our Platform that use third-party services, like mobile applications. We also reserve the right to reuse Forum posts that contain Personally Identifiable Information in future versions of the services we offer, and to enhance future service offerings. We may archive this information and/or use it for future communications with you. We may also use or publish posts submitted on the Forums without using Personally Identification Information.

Mamma Box Subscription Packages. We use the Personally Identifiable Information that we collect from you when you subscribe to Mamma Box services through the Site for processing purposes, including but not limited to tracking your subscription. Also, we may archive this information and/or use it for future communications with you, where we are legally entitled to do so.

Communications with Mamma Box. When you send us an email message or otherwise contact us, we may use the information provided by you to respond to your communication and/or as described in this Privacy Policy. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so.

Research. We may share general sub data information about your activity on our Site, and demographic data from surveys operated by us with our partners and other business partners so that our partners and other business partners may use the data for research related to subscription needs.

Disclosure to Mamma Box Operations and Maintenance Contractors. We use various service providers, vendors and contractors (collectively, “Contractors”) to assist us in providing our products and services to you. Our Contractors may have limited access to your Personally Identifiable Information in the course of providing their products or services to us, so that we in turn can provide our products and services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the products. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for us.

Government Authorities, Legal Rights and Actions. Mamma Box may share your Personally Identifiable Information with various government authorities in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. We also may share your Personally Identifiable Information when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Mamma Box, the Site, our users, customers, or others; and in connection with our Terms of Use and other agreements.

External Links
For your convenience we may provide links to sites operated by organizations other than Mamma Box (“Third Party Sites”) that we believe may be of interest to you. We do not disclose your Personally Identifiable Information to these Third Party Sites without obtaining your consent. We do not endorse and are not responsible for the privacy practices of these Third Party Sites. If you choose to click on a link to one of these Third Party Sites, you should review the privacy policy posted on the other site to understand how that Third Party Site collects and uses your Personally Identifiable Information.

Retention of Personally Identifiable Information
We keep your Personally Identifiable Information for no longer than necessary for the purposes for which the Personally Identifiable Information is processed. The length of time we retain Personally Identifiable Information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

Confidentiality & Security of Personally Identifiable Information
We consider the confidentiality and security of your information to be of the utmost importance. We will use industry standard physical, technical and administrative security measures to keep your Personally Identifiable Information confidential and secure and will not share it with third parties, except as otherwise provided in this Privacy Policy, or unless such disclosure is necessary in special cases, such as a physical threat to you or others, as permitted by applicable law. Because the Internet is not a 100% secure environment we cannot guarantee the security of Personally Identifiable Information, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. It is your responsibility to protect the security of your login information. Please note that e-mails communications are typically not encrypted and should not be considered secure.

Updating or Deleting Your Personally Identifiable Information
You have certain rights in relation to your Personally Identifiable Information. You can access your Personally Identifiable Information and confirm that it remains correct and up-to-date or choose whether or not you wish to receive product from us or some of our partners by logging into the Site and visiting your user account page.

If you would like further information in relation to your rights or would like to exercise any of them, you may also contact us via info@mammabox.eu. You have the right to request that we:

  • provide access to any Personally Identifiable Information we hold about you;
  • prevent the processing of your Personally Identifiable Information for direct-marketing purposes;
  • update any Personally Identifiable Information which is out of date or incorrect;
  • delete any Personally Identifiable Information which we are holding about you;
  • restrict the way that we process your Personally Identifiable Information;
  • provide your Personally Identifiable Information to a third party provider of services; or
  • provide you with a copy of any Personally Identifiable Information which we hold about you.

We try to answer every email promptly where possible, and provide our response within the time period stated by applicable law. Keep in mind, however, that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain your Personally Identifiable Information. Please also note that certain Personally Identifiable Information may be exempt from such requests in certain circumstances, which may include if we need to keep processing your Personally Identifiable Information to comply with a legal obligation.

When you email us with a request, we may ask that you provide us with information necessary to confirm your identity.

Questions, Suggestions and Complaints
If you have any privacy-related questions, suggestions, unresolved problems, or complaints you may contact us via info@mammabox.eu.

Changing Our Privacy Policy
Please note that we review our privacy practices from time to time, and that these practices are subject to change. Any change, update, or modification will be effective immediately upon posting on our Site. We will notify you of any material change to this Privacy Policy and we will change the effective date (located at the bottom of this page). Be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Policy.

This document was last updated on May 20, 2018

What are cookies? Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Site or a third-party to recognize you and make your next visit easier and the Site more useful to you. Essentially, cookies are a user’s identification card for the Mamma Box servers. Web beacons are small graphic files linked to our servers that allow us to track your use of our Site and related functionalities. Cookies and web beacons allow Mamma Box to serve you better and more efficiently, and to personalize your experience on our Site.

Cookies can be “persistent” or “session” cookies.

How Mamma Box uses cookies? When you use and access the Site, we may place a number of cookies files in your web browser. Mamma Box uses or may use cookies and/or web beacons to help us determine and identify repeat visitors, the type of content and sites to which a user of our Site links, the length of time each user spends at any particular area of our Site, and the specific functionalities that users choose to use. To the extent that cookies data constitutes personally identifiable information, we process such data on the basis of your consent. We use both session and persistent cookies on the Site and we use different types of cookies to run the Site:

Essential cookies. Necessary for the operation of the Site. We may use essential cookies to authenticate users, prevent fraudulent use of user accounts, or offer Site features.
Analytical/performance cookies. Allow us to recognize and count the number of visitors and see how visitors move around the Site when using it. This helps us improve the way the Site works.
Functionality cookies. Used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
Targeting cookies. Record your visit to the Site, the pages you have visited, and the links you have followed. We will use this information to make the Site and the more relevant to your interests. We may also share this information with third parties for this purpose.

Third-party cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Site and refine marketing efforts.
Tracking cookies. Follow on-site behavior and tie it to other metrics allowing better understanding of usage habits.
Optimization cookies. Allow real-time tracking of user conversion from different marketing channels to evaluate their effectiveness.
Partner cookies. Provide marketing conversion metrics to our partners so they can optimize their paid marketing efforts.

What are your choices regarding cookies? If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use some or all of the features we offer. You may not be able to log in, store your preferences, and some of our pages might not display properly.

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